Question 1

What is Bloom?

Accepted Answer

Bloom is a creator marketplace that helps brands and agencies discover, compare, and shortlist influencers across Instagram, TikTok, YouTube, and more — in any niche, country, or language.

Question 2

Who is Bloom for?

Accepted Answer

Bloom is built for brand marketers, agencies, and PR teams running influencer campaigns at any scale, from a single product launch to global always-on programs.

Question 3

How is Bloom different from other tools?

Accepted Answer

We focus on side-by-side comparison and shortlist sharing. You can compare up to four creators across followers, engagement, audience, and price in a single view.

Question 4

What languages does Bloom support?

Accepted Answer

Bloom is currently available in English, French, Spanish, German, Portuguese, and Italian. More languages are added regularly.

Question 5

Do you offer a free trial?

Accepted Answer

Yes. You can browse creators and build one shortlist for free, no credit card required.

Question 6

How fresh is your creator data?

Accepted Answer

Public creator metrics are refreshed continuously. Each profile shows the date of last update.

Question 7

How do I create an account?

Accepted Answer

Sign up with email and password or with a single click via Google. Email verification takes seconds.

Question 8

How do I reset my password?

Accepted Answer

Click "Forgot password" on the sign-in page. You will receive a secure reset link by email.

Question 9

Can I change my email address?

Accepted Answer

Yes, from Settings > Profile. You will be asked to verify the new email before the change takes effect.

Question 10

How do I delete my account?

Accepted Answer

Go to Settings > Privacy and click "Delete my account". All your data is permanently removed within 30 days, in line with GDPR.

Question 11

Can multiple people share one account?

Accepted Answer

Each user should have their own login for security and audit purposes. Team plans are coming soon.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our PCI-compliant payment partner, Stripe.

Question 13

Is my card information safe?

Accepted Answer

Yes. We never see or store your card details. All transactions are handled by Stripe with 3D Secure 2 verification.

Question 14

Can I get an invoice?

Accepted Answer

Every transaction automatically generates a PDF invoice you can download from Billing.

Question 15

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on all annual plans, no questions asked.

Question 16

How does VAT work?

Accepted Answer

Applicable VAT is calculated automatically at checkout based on your billing country and shown clearly before payment.

Question 17

Can I change or cancel my plan?

Accepted Answer

Yes, at any time from Settings > Billing. Changes take effect at the next renewal cycle.

Question 18

How does the comparison view work?

Accepted Answer

Add up to four creators to the comparison tray, then open the compare view. Best metric per row is highlighted in lavender, and you can export the comparison as CSV.

Question 19

What filters are available?

Accepted Answer

Filter by platform, niche, country, follower range, engagement rate, audience gender and age, and spoken languages.

Question 20

Can I export creator data?

Accepted Answer

Yes. Shortlists and comparisons can be exported as CSV. PDF export is on the roadmap.

Question 21

Do you have an API?

Accepted Answer

A public API is in private beta. Contact us if you would like early access.

Question 22

Can I track my campaigns inside Bloom?

Accepted Answer

Project tracking is available on the Pro plan with status indicators, milestones, and notifications.

Question 23

Is there a mobile app?

Accepted Answer

Bloom is a progressive web app that installs on iOS and Android home screens. A native app is on the roadmap.

Question 24

I am not receiving the verification email

Accepted Answer

Check your spam folder. If it is not there after five minutes, request a new email from the sign-in page.

Question 25

A creator profile shows outdated stats

Accepted Answer

Profiles refresh continuously. If a profile is stale, click "Request refresh" from the creator page and we will prioritize it.

Question 26

My search returns no results

Accepted Answer

Try broadening one filter at a time. Country and language filters are usually the most restrictive.

Question 27

I cannot sign in with Google

Accepted Answer

Make sure pop-ups are allowed for our domain. If the issue persists, contact support and we will help you in minutes.

Question 28

Is Bloom GDPR compliant?

Accepted Answer

Yes. We are fully GDPR compliant, store data in the EU, and provide self-serve data export and deletion from Settings.

Question 29

What data do you collect?

Accepted Answer

Only what is needed to run the service: your account info, your shortlists and projects, and anonymized usage analytics (with your consent).

Question 30

Do you share my data with third parties?

Accepted Answer

Never. We do not sell or share personal data. The only third parties involved are our payment processor (Stripe) and our cloud infrastructure provider.